I recently purchased a Lexmark C522 Color Laser Printer. Sounded like a great deal at the time, but it appears it was too good to be true. Now I'm thinking I may never buy a Lexmark again.
The C522 got favorable reviews, in some cases better than the comparable Hewlett-Packard C3600. The 3600 costs around $599; the Lexmark C522 is on special right now on a few sites like CDW.com for $299.
I have a black and white HP LaserJet that I bought in January 2000 and I use it all the time. The extent of maintenance over 7 years: replace the toner. The thing works just as great today as it did 7 years ago.
But that $300 savings was enough to get me to try a Lexmark. It did not take long, however, to discover a major shortcoming in the Lexmark: it seems it does not print OpenType fonts. [See the previous post(
Installing New Fonts, Continued: What's the Difference Between TrueType, PostScript and OpenType Fonts?) for a quick rundown on OpenType fonts.]
I spent about an hour and a half on the phone with Lexmark tech support, and they were no help at all. So I guess I should say I
wasted an hour and a half.
The tech guy actually suggested that the problem is due to the fact that I need to buy more memory for the printer before it will recognize OpenType fonts.
The printer comes with 128MB of memory. My 7 year old HP LaserJet has 8MB of memory, and it recognizes OpenType fonts just fine!
So the tech guy is either woefully misinformed and making up pseudo-solutions on the spot, or I bought a printer that requires me to buy an
accessory in order to do something every new printer should be able to do right out of the box. And, Lexmark memory cards start at around $200!
I'm still waiting to hear back from tech support. It's a simple question: does the C522 print OpenType fonts or not?
I know enough about how printers work to know that memory is not the cause. OpenType fonts are usually about 50KB in size. You can get a whole lot of 50KB fonts into 128MB of memory.
Lexmark, you have not heard the last from me! I'm all about
Word of Mouth Marketing and the BUZZ that comes with it.